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Improving Employee Experience

Twelve Days of Insights

Instead of the December quick poll, we released Twelve Days of Insights to help you with your 2022 planning process. We revealed twelve key insights from our 2022 Key Issues Study.

Talent Shortages – Who, Where, & How Much?

It has become quite apparent that the talent war has moved from select pockets of high-end digital skills to a more chronic across-the board-challenge. Our questions this month are designed to understand the breadth and depth of impact on operational teams as we close out 2021.

The most common questions we’re getting are which roles are seeing the biggest challenges for hiring, which geos are you trying to hire in right now, and how much were the increases for 2021?

The Attrition War

Talent shortages didn’t go away during the past year and, in fact, may have become more urgent as businesses looked to make sweeping enhancements to their business models. Now that economies are reopening, the pent-up optimism has created a new set of labor shortages across the entire talent spectrum. One of the metrics that we watch very closely is talent attrition. We are hearing that attrition rates are on the rise; we want to get a sense from you as to the extent of the challenge and the primary mitigation strategies your organization is deploying.

Business Process Services Trends

The outsourcing industry largely experienced excellent client satisfaction during the dramatic events of the past 12 months. While service providers did take some initial hits to top-line revenues, they were able to maintain margin…and thus the health of the industry has been remarkably stable. Today, service providers are telling us they are busier than ever.

Corporate Social Responsibility in Services Sourcing

Corporate Social Responsibility (CSR) is an increasingly important topic for enterprises, and many are making progress increasing awareness and delivering value from CSR initiatives back to the business and the wider community. However, it is not always clear how organizations are applying CSR principles to services sourcing. In our quick poll we look to understand what CSR elements enterprises are addressing as part of their sourcing of services.

Global Business Services (GBS)

GBS / shared services organizations have seen headcount budgets increase in 2020-21 through the pandemic, as organizations have sought to consolidate resources and generate net savings. Our February Quick Poll explores the value created and what GBS organizations have done to achieve this privileged position.

Work From Home Productivity

The global pandemic has changed the way we think about the way we do work. We asked a couple of questions about the impact of work from home on productivity back in June; with five more months under out belts, we asked again.

Agile Applications Development

Our clients are doing multiple things to accelerate their pivot to digital transformation. Agile development is crucial to accelerating the pace of new initiatives to drive differentiation.

Mid-year COVID-19 temperature check

After living with the global pandemic for 5-6 months, personal and business outlooks are shifting. In this quick poll, we took the pulse on how current outlooks are changing.

Approaches to outsourcing savings

The market situation is very fluid in terms of economic conditions and corresponding business reactions. In this time, we remain committed to providing the most current available market data related to your intentions to drive savings in outsourcing.

Impact of COVID-19 on service delivery

Things are moving fast! Information – and misinformation – is flying. In times like this, facts are vital. We’d like to help to bring some clarity to the situation in the form of facts. Take a 4-question poll – share your thoughts on the impact of COVID-19 on service delivery.