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PEAK Matrix®
Customer Experience Management
CX / Customer Experience

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – EMEA

by Anubhav Das and 5 others
Webinars
08-27-2024 - Elevating CX - Trends and Insights for a Unified CX Tech Strategy_GTP_1200x628

Elevating CX: Trends and Insights for a Unified CX Tech Strategy | Webinar

On Demand Webinar

1 hour

Market Insights™
CX / Customer Experience Outsourcing

Areas in Which Africa Is Ahead, at Par, and Behind India and the Philippines in CX | Market Insights™

by Anubhav Das and 3 others
Market Insights™
CX / Customer Experience Service Provider Industry

Generative AI Adoption Maturity Among CXM Service Providers | Market Insights™

by Anubhav Das and 4 others
Market Insights™
CX / Customer Experience

Key Generative AI Use Cases in CXM | Market Insights™

by Anubhav Das and 4 others
Blogs
IT Services

Leveraging Strategic Partnerships to Unlock the Potential of Gen AI in Customer Experience Management | Blog

by Anubhav Das and 1 other
Blogs
Customer Experience
CX / Customer Experience

Elevating Customer Experience through Data-driven Excellence | Blog

by Anubhav Das and 1 other
Webinars

2023 Global CXM Outsourcing Landscape: Key Players, Emerging Trends, and Future Opportunities | Webinar

On-demand Webinar

1 hour

Events
09-19-2023_ Navigating the European CXM Outsourcing Market_GTP_1200x628

Navigating the European CXM Outsourcing Market: Trends and Insights | Webinar

On-demand Webinar

1 hour

PEAK Matrix®
Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment 2024
Service Provider Industry

Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment

by Anubhav Das and 3 others