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Blogs
Recruitment Process Outsourcing - RPA
IT Services

Contact Center Security Best Practices for Leaders to Consider | Blog

by David Rickard and 1 other
Events
07_21_Navigating Everest Group's RFI Process- A Deep Dive for Analyst Relations Professionals_1200x628

Navigating Everest Group’s RFI Process: A Deep Dive for Analyst Relations Professionals | LinkedIn Live

Events

How Can Your Data Analytics Improve Your Customer Experience? | LinkedIn Live

On-Demand LinkedIn Live

1 hour

Events

Services Costs are Rising: Learn 5 Strategies to Survive | Webinar

On-demand Webinar

1 hour

Blogs
Cloud Infrastructure CX / Customer Experience IT Services

Strategic Role of Technical Support in Driving SaaS Adoption

by David Rickard and 3 others
Blogs
Enterprise Software Agreements
CX / Customer Experience IT Services Talent

The Evolution of the Technical Support Engineer Job Role

by David Rickard and 1 other
Blogs
Customer Experience Management Industry
CX / Customer Experience Mergers & Acquisition

Majorel and Sitel Group® Merger Would Create a CXM Behemoth – Deal Continues Unabated M&A Activity in the Customer Experience Management Industry

by David Rickard and 3 others
Blogs
Location Strategy Talent

Rising Prominence of Africa in Technical Support and Other Value-added Services

by David Rickard and 1 other
Blogs
Outsourcing

Is the Request for Proposal in Procurement Dead?

by David Rickard and 1 other
Blogs
Business people shaking hands, finishing up a meeting.
CX / Customer Experience Mergers & Acquisition Outsourcing

Konecta-Comdata Merger Creates a Business Process Outsourcing (BPO) Giant – What Does it Mean for the CXM Market?

by David Rickard and 1 other