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Blogs
IT BPO
Talent

Will Service Delivery Change in the IT BPO Industry If They Say Goodbye to WFH?

by David Rickard and 1 other
Events
2022-03-31 LinkedIn live_Gaming What It Takes to Reach the Next Level

Gaming! What It Takes to Reach the Next Level | LinkedIn Live

On-Demand LinkedIn Live

1 hour

Blogs
CX / Customer Experience Location Strategy Talent

How the Russia-Ukraine Crisis Can Impact Customer Experience Management Services and Alternative Locations to Consider for CXM Outsourcing | Blog

by David Rickard and 1 other
Events

How are European Organisations Riding the Global Services Headwinds? | Webinar

On-demand Webinar

1 hour

Events
Can Africa Help Address the Talent Shortage?

Can Africa Help Address the Talent Shortage? | LinkedIn Live

On-Demand LinkedIn Live

1 hour

Events
Feb 15_webinar_banner_GTP_1200x628

5 Success-driving Actions: What it Takes to Tackle Procurement Challenges in 2022 | Webinar

On-demand Webinar

1 hour

Blogs
CX / Customer Experience

The Contact Center Upgraded: Everything You Need to Know About Contact Center as a Service (CCaas) | Blog

by David Rickard and 3 others
Blogs
CX / Customer Experience

Outsourcing Your CXM Operations for the First Time – Here Are 10 Things to Consider | Blog

by David Rickard and 2 others
Blogs
CX / Customer Experience

CXM Market’s Dream Run – What’s Driving It and Will It Last? | Blog

by David Rickard and 2 others
Blogs
Service Delivery Locations
Location Strategy Outsourcing

Surprising Sub-saharan Africa and the Continent’s Growing Relevance for Service Delivery: What You Need to Know to Select Your Next Offshore Location | Blog

by David Rickard and 1 other