Who We Serve
We strengthen bold leaders – from the world’s largest companies to ambitious disruptors – helping them outpace the competition and shape the future.
What We Offer
Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.
Our Expertise
We blend deep industry expertise with leading-edge research driving growth, innovation, and resilience. With Everest Group, data meets strategy, and vision turns into measurable impact.
Insights
Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.
Company
We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
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Omnichannel CX: Conquering the Challenges | Sherpas in Blue Shirts
CCAP: The Future of Customer Experience — October 11-12 | Event
Analyst Relations Newsletter Q3 2017 | Key Highlights from Custom Research
The Deafening Silence at IAOP OWS 17 | Sherpas in Blue Shirts
Key Action Items Contact Center Providers Should Take to Optimize Their Operating Model in a Digital World | Sherpas in Blue Shirts
Incumbents Beware – There’s No Place for Complacency | Sherpas in Blue Shirts
What’s Holding Back Organizations from Deploying Social Media Analytics in Their Contact Centers? | Sherpas in Blue Shirts
“You’re Still the One” – Why Nearshore UK Contact Center Locations Still Matter | Sherpas in Blue Shirts
Convergys to Acquire Stream – Can Leading CCO Providers Get the Mix Right Between Scale and Value? | Sherpas in Blue Shirts
Work-at-home Staff: the Feather in Cloud Contact Centers’ Cap | Gaining Altitude in the Cloud
