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Blogs

Google’s CX Expansion: Disrupting the AI-Powered Contact Center Space | Blog

by Sharang Sharma
Market Insights™
Important Considerations When Selecting AI-powered Language Translation Products
CX / Customer Experience

Important Considerations When Selecting AI-powered Language Translation Products | Market Insights™

by Sharang Sharma and 3 others
Blogs

Agentforce Meets Gemini: Salesforce and Google Promise to Supercharge AI-Powered Agents | Blog

by Sharang Sharma and 1 other
Events
_AI Agents in Action Driving CX Excellence - GTP - 1200x628

AI Agents in Action: Driving CX Excellence

On-Demand Webinar

1 hour

Blogs

What DeepSeek Means for The Services Industry | Blog

by Sharang Sharma and 1 other
PEAK Matrix®
Key Strengths and Areas of Improvement for CXM Providers
CX / Customer Experience

Key Strengths and Areas of Improvement for CXM Providers | Market Insights™

by Sharang Sharma and 5 others
Market Insights™
Buyers’ Technology Priorities for CXM Services
CX / Customer Experience

Buyers’ Technology Priorities for CXM Services | Market Insights™

by Sharang Sharma and 6 others
Market Insights™
Outsourced Digital CXM - Adoption Trends by Solution
CX / Customer Experience

Outsourced Digital CXM – Adoption Trends by Solution | Market Insights™

by Sharang Sharma and 6 others
Events

The New Tech-powered Trajectory of Inside Sales Outsourcing | LinkedIn Live

January 29, 2025

On-Demand LinkedIn Live

1 hour

Blogs

The Top 10 Predictions That Will Revolutionize CXM in 2025 | Blog

by Sharang Sharma and 1 other