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LinkedIn Live
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Frictionless Customer Experiences: The Key to Unlocking Satisfaction | LinkedIn Live

On-Demand LinkedIn Live

1 hour

Market Insights™
Procurement / Supply Chain

Procurement’s Changing Mindset | Market Insights™

by Shirley Hung and 2 others
Market Insights™
Service Provider Industry

Procurement Services Provider Strengths and Challenges | Market Insights™

by Shirley Hung and 2 others
Events

Driving Outsourcing Maturity: The Answer to Economic Uncertainty | Webinar

On-demand Webinar

1 hour

Blogs
CX / Customer Experience

CXM Outsourcing Providers Can Thrive and Grow in the Upcoming Recession: Here’s How | Blog

by Shirley Hung and 3 others
Blogs
CX / Customer Experience

How a Robust CXM Outsourcing Strategy Can Help Enterprises Navigate the Economic Downturn | Blog

by Shirley Hung and 3 others
Events

Driving Larger-scale Adoption of Impact Sourcing from the Inside Out | VirtualRoundtable

Videos

Global CXM Requirements: What It Means to Be a Truly Global Service Provider

by Shirley Hung and 1 other
LinkedIn Live
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Service Provider Industry

Research Teams that Deliver Maximum Value: The Everest Group Approach | LinkedIn Live

by Shirley Hung and 2 others
Blogs
Customer Experience Management Industry
CX / Customer Experience Mergers & Acquisition

Majorel and Sitel Group® Merger Would Create a CXM Behemoth – Deal Continues Unabated M&A Activity in the Customer Experience Management Industry

by Shirley Hung and 3 others