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Helping a leading global professional services company refine its European delivery center strategy

A leading global services provider sought to refine its European delivery center strategy to improve efficiency, scalability, and cost-effectiveness. With an increasingly competitive landscape, the company needed a deeper and outside-in understanding of how peers have structured their delivery location portfolio for European deals/clients and how it could optimize its footprint (both within Europe and offshore destinations). Everest Group was engaged to conduct a comprehensive assessment and provide strategic recommendations.

Client challenge

Optimizing European locations portfolio

The client had a presence in 15+ European countries, including the Czech Republic, France, Germany, Netherlands, and Spain, but needed to reassess its location mix to balance costs, talent availability, and service delivery. It also sought clarity on how competitors leveraged offshore, nearshore, and onshore models to structure their European deals. Identifying opportunities for consolidation, expansion, or entry into new high-potential locations was critical to ensuring long-term competitiveness.

Everest Group solution

Comprehensive analysis and actionable guidance

Everest Group conducted an in-depth analysis, benchmarking the client’s European location portfolio against industry peers – such as Big-4s, other global consulting and system integration services providers, Europe-focused providers, and Indian pure plays. The study focused on understanding how competitors leveraged low- and mid-cost European markets, such as Hungary, Poland, and Romania, to optimize their shoring mix and structure talent pyramids for cost efficiencies. A detailed financial and talent scalability assessment provided clarity on the attractiveness of various locations, helping the client identify the right balance between cost and operational effectiveness.

Through this assessment, Everest Group delivered action-oriented recommendations, highlighting where to consolidate operations, expand existing capabilities, or explore new locations with competitive advantages. The recommendations also included an optimal mix of offshore, nearshore, and onshore delivery to enhance efficiency while maintaining service delivery quality.

Results and impact

Driving efficiency and strategic growth

With Everest Group’s insights, the client was able to realign its Europe deal footprint, concentrating roles in cost-effective hubs while identifying high-potential, underutilized locations. The optimized location strategy led to significant cost savings, improved workforce distribution, and a more sustainable growth model. Additionally, the company gained clarity on its competitive positioning, ensuring its European operations were structured for long-term efficiency and scalability.

Why Everest Group

The client selected Everest Group for its deep expertise in benchmarking and strategic advisory for global organizations. Our proven track record in optimizing location portfolios, combined with a collaborative and insight-driven approach, ensured that the recommendations were not only data-backed but also seamlessly aligned with the client’s business objectives.

At Everest Group, we have a dedicated location and workforce advisory team of more than 50 analysts who track 350+ cities globally. With over 20 years of experience, this practice has successfully delivered more than 500 projects to clients in the Global 2000 list, consistently earning positive feedback for its delivery quality, actionable recommendations, and client-centric approach.