Mapping the CXM Outsourcing Landscape for Africa | Webinar

October 14, 2024

4:00 PM PT | 7:00 PM ET

Webinar

Join Everest Group’s David Rickard and Anubhav Das for an insightful webinar in which they delve into the recently released Everest Group Report about Africa’s emerging role in the Customer Experience Management (CXM) outsourcing landscape. This session will feature expert analyses and real-world perspectives from leading industry figures.

Key discussion points:

Why is Africa a hot CX outsourcing destination including sentiment, government investments and opportunity areas?
Comparison with other established outsourcing hubs such as India and the Philippines
How to successfully enter the African market and key factors to consider?

Anubhav Das
Practice Director, Everest Group
David Rickard
Partner, Everest Group
Martin Roe
CEO, CCI Global