In this video, Shirley Hung, Partner, and David Rickard, Vice President, discuss global CXM and the report, Catering to Global Customer Experience Management (CXM) Requirements: What It Means to Be a Truly Global Service Provider. Shirley and David describe what global companies are really looking for when it comes to CXM and how enterprises across regions are increasingly seeking to work with global CXM service providers that can meet their distinct needs related to CX strategy support throughout multiple regions, talent management, and digital CX solutions for a global audience.
Enterprises have shown interest in engaging strategically with global partners that can enable them to drive their CX vision globally, while offering a consistent and personalized experience to a diversified customer base. This includes helping enterprises to drive their CX vision across multiple regions, support customers in their native languages, and personalize and uniform customer experiences across regions. Enterprises are also looking for CX providers that understand regulatory and compliance requirements across regions.
Discover more in our report, Catering to Global Customer Experience Management (CXM) Requirements: What It Means to Be a Truly Global Service Provider.
We examine the distinct needs of global enterprises, explore the capabilities of global CXM providers, and describe how these capabilities enable them to serve the needs of global enterprises. We also identify 14 global CXM providers based on their operational presence and maturity across the Americas, EMEA, and APAC, and their capability to serve customers globally in multiple languages.
Learn more about global CXM providers and how to optimize your CXM strategy here.
