Maximize GBS success by building, optimizing, and maintaining your GBS / shared services model

GBS / Shared Services Membership

Everest Group’s Global Business Services / shared services research equips GBS / shared services / GIC leaders to make timely, confident decisions, stay ahead of changing market dynamics, and unlock more value for the enterprise.

We help to redefine the GBS strategy – whether by expanding the role of the GBS or streamlining operations and resources and reducing costs. We guide GBS leaders through the talent crisis by improving access to talent and reducing locations portfolio risk.

Our membership provides years of proprietary research to ensure you stay ahead with the latest insights and are prepared for what comes next.

What we help you solve


GBS Scope and Influence

GBS clients consistently struggle with a lack of enterprise buy-in. At Everest Group, we partner with our clients to export GBS’ expertise to the broader enterprise and deliver next-level value.

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Service Delivery Resilience

Our GBS membership provides unique insights that help organizations accelerate service delivery and operating model transformation as the nature of work, workers, and workplace evolves simultaneously.


Cost Optimization and Tracking

GBS leaders and teams must understand how to measure the broader value that GBS delivers and how to implement automation to deliver savings as price and cost pressure continue to increase.

Why clients choose Everest Group

“The GBS membership is invaluable to our everyday work. It’s especially valuable to be able to reach out to an analyst and get fast answers to our tough challenges.”

“Everest Group’s GBS membership delivers solid, actionable information – presented by leading experts in the field. It’s so helpful to finally have clarity and confidence on the right way to move forward.”

“I’m astounded by the comprehensiveness and quality of the reports in the GBS membership. Everyone who has responsibility for a GBS center should absolutely make this part of their toolkit.”

GBS / Shared Services Membership
Client Story

Helping a professional services client make clear locations decisions

GBS / Shared Services Membership
Client Story

Helping Shell achieve a global talent edge

GBS / Shared Services Membership
Client Story

Helping a financial organization champion growth within its GCC

How we’re different

Unbiased expertise
Objective, unbiased advice that serves the needs of GBS leaders focused on maximizing GBS success

Actionable insights
Our analysis provides a robust combination of research and decision support to equip your teams

Dedicated focus
Clients receive industry-specific, fact-driven GBS research that brings insights to you in your context

Included in your membership

State of the Market reports

Analysis and thought leadership on market growth, trends, emerging solution models, and service provider developments to enable quicker and more effective GBS decisions.

Analyst Inquiry

Access to leading experts for tailored support of critical business priorities and challenges to ensure confidence in decision-making based on how your peers have navigated similar situations​.


Case studies, tools, and diagnostics to help you assess strategies and approaches and speed efforts to focus on critical areas.

Pinnacle Model

Compare outsourcing strategies and benchmark against peers to maximize your enterprise’s impact.

Shell Seeks Global Talent Edge

Not all energy majors rely on oil and gas reserves or renewable energies to power their future. For Shell, global talent is the crucial fuel driving growth.


Get guidance for your journey with our latest thinking for GBS / shared services leaders

Key Global Services Landscape Growth Drivers and Risks to Watch For
Market Insights™

Key Global Services Landscape Growth Drivers and Risks to Watch For

MEA Region

Egypt: A Safe Bet in the MEA Region in Unstable Times?

“The Everest Group team enabled us with the insights to confidently advocate to global leaders on the decisions that we should be making.”

– Top Financial Institution

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