To stay competitive, companies are transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices. Intelligent Automation (IA) boosts productivity and streamlines processes. With rapid generative AI advances, enterprises are accelerating automation initiatives and prioritizing more adaptive, context-aware, and human-like automation solutions that enhance decision-making and process optimization. Additionally, agentic AI is emerging as a key enabler, allowing AI-powered systems to execute complex tasks autonomously while continuously learning and improving. In response, providers are adopting Intelligent Process Automation (IPA). IPA helps businesses navigate market complexities with increased agility and clarity.
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Intelligent Process Automation (IPA) Solutions PEAK Matrix® Assessment 2025
In this report, we examine 24 IPA solution providers’ capabilities and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers. The report enables buyers to select the right-fit providers for their needs and empowers providers to benchmark themselves against each other.
Scope
- All industries and geographies
- IPA solutions: Sourcing IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services
- IPA services: Sourcing IPA services such as consulting, implementation, and maintenance
- This report does not cover IPA technology products that are licensed independently or embedded in broader BPO deals
Contents
In this report, we:
- Assess the IPA solutions provider market
- Position IPA solution providers as Leaders, Major Contenders, Aspirants, and Star Performers
- Compare providers’ key strengths and limitations
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Intelligent Process Automation (IPA) Solutions PEAK Matrix® Assessment 2024
In this report, we examine 27 IPA solution providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, Aspirants, and Star Performers based on their capabilities, offerings, and limitations. This research will help buyers select the right-fit providers for their needs and enable providers to benchmark themselves against each other.
Scope
- All industries and geographies
- IPA solutions: sourcing IPA technology products, along with consulting, implementation, and maintenance services, but no traditional BPO services
- IPA services: sourcing IPA services such as consulting, implementation, and maintenance
- This report does not cover IPA technology products that are licensed independently or embedded within broader BPO deals
Content
In this report, we examine:
- Everest Group’s PEAK Matrix® evaluation of IPA solution providers, categorizing them as Leaders, Major Contenders, Aspirants, and Star Performers
- The IPA solution provider market’s competitive landscape
- Providers’ key strengths and limitations
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What is the PEAK Matrix®?
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
