Outsourcing – effective management of vital processes that make a company operational and enable business units to concentrate on successful, sustainable growth

Outsourcing is Always Evolving

From labor arbitrage to automation, we've been there for all of it. No one has the depth of experience we have in helping find solutions to your outsourcing challenges.

Foundamental four

Effective outsourcing is the intersection and management of four areas.

Solution model

Solution model is based on the output required, the process model (activities vs.  functional vs. end-to-end), the role of people (e.g., self-service, judgment), and degree of customization

Talent and location model

The talent and  location model considers required skills, supply and demand of skills, the role of geographies in delivery (hubs, spokes, etc.), and the distribution of resources across locations

Technology model

The technology model addresses the role of technology in delivering the solution and level of customization, the level and type of automation to offset talent requirements, and the type of technology

Sourcing model

Sourcing model considers the relative roles of internal and external models (segmented, hybrid, etc.) and the type of type of external model (e.g., outsourcing, MSP, contractors)


video | webinar

2020 Enterprise Key Issues in Global Sourcing: Setting Course When Uncertainty Rules Supreme

Despite positive conditions such as a historically high stock market, low unemployment, and high interest rates ― market uncertainty continues to impact industry optimism.



With you on the journey

Ways to engage with us

Data, insights, and benchmarks

For those with the resources and skills to advance their journeys, yet would benefit from external intelligence and expertise to inform their strategies.

Strategic workshops

For those who need an intense effort to develop a strategy or make a decision in an accelerated period of time.

Guided execution

For those who can design and drive their journey but need consistent support in advancing outcomes.

Our latest thinking

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Emerging Risk and Compliance (R&C) Outsourcing Needs

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UK Banks Ramp Up Digital Banking Services and Redefine Operations. What are the Implications for the Outsourcing Industry?

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Revolutionizing Risk: Exploring Actuarial Outsourcing in Insurance

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