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Events
Economic Uncertainty

Key Issues for 2023: Rise Above Economic Uncertainty and Succeed | Webinar

On-demand Webinar

1 hour

Events
1200 by 628_Outsourcing Services Pricing- What to Expect Next_GTP

Outsourcing Services Pricing: What to Expect Next | Webinar

On-demand Webinar

1 hour

Blogs
Benchmarking Pricing

Everest Group’s 5S Framework: Choosing the Right Software Licensing Strategy | Blog

by Ashutosh Dhoot and 1 other
Blogs
Benchmarking Pricing

Why the Focus Is Returning to Cost of Living Adjustments and Benchmarking Clauses in Outsourcing Contracts | Blog

by Rahul Gehani
Market Insights™
Organizations Are Shifting How They Benchmark Costs
Benchmarking Shared Services / Global Business Services Centers

Organizations Are Shifting How They Benchmark Costs | Market Insights™

by StaffWriter
Blogs
benchmarking
Benchmarking

Why Benchmarking Is Of Limited Use | Blog

by Peter Bendor-Samuel
Market Insights™
The Importance of First Call Resolution in Call Center Effectiveness
Benchmarking Pricing

The Importance of First Call Resolution in Call Center Effectiveness | Market Insights™

by StaffWriter
Market Insights™
Price Variation by Average Handle Time
Benchmarking Pricing

Price Variation by Average Handle Time for Service Desk | Market Insights™

by StaffWriter
Market Insights™
Pricing Comparison - Tier-1 and Tier-2 French Cities
Benchmarking Pricing

Pricing Comparison: Tier-1 and Tier-2 French Cities | Market Insights™

by StaffWriter
Blogs
Benchmarking

Output-based Pricing Gaining Ground in Application Services Outsourcing | Blog

by Supriya Rajpal and 1 other