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Blogs
CX / Customer Experience

Beyond the Buzz: Is Your Contact Center Data Truly Gen AI-Ready with the Right Data Strategy? | Blog

by Mohit Kumar and 1 other
Events

Gamification: Unleashing the Full Potential of Your Contact Center Agents | Webinar

In the news
BusinessWorld BW

Call Center Industry Urges Gov’t to Improve Ease of Doing Business | In the News

by StaffWriter
Market Insights™
Contact Center-as-a-Service - Definition and Benefits

Contact Center-as-a-Service: Definition and Benefits | Market Insights™

by StaffWriter
Market Insights™
Contact Center-as-a-Service - When It Makes Sense

Contact Center-as-a-Service: When It Makes Sense | Market Insights™

by StaffWriter
Blogs
CX / Customer Experience

The Contact Center Upgraded: Everything You Need to Know About Contact Center as a Service (CCaas) | Blog

by Shirley Hung and 3 others
Market Insights™
Q2 Anticipated Shoring Mix Changes Through Mid-Year 2022
Location Strategy Outsourcing Procurement / Supply Chain

Anticipated Shoring Mix Changes Through Mid-Year 2022 | Market Insights™

by StaffWriter
Market Insights™
Q1 Anticipated Changes in Outsourcing Spend Through Mid-Year 2022
Outsourcing Procurement / Supply Chain

Anticipated Changes in Outsourcing Spend Through Mid-Year 2022 | Market Insights™

by StaffWriter
Blogs
CX / Customer Experience Mergers & Acquisition

Sitel Group’s Acquisition of SYKES Makes a Big Statement – What Does It Mean for the CXM Industry? | Blog

by Shirley Hung and 2 others
Market Insights™
Key Tasks Intelligent Conversation Automation Solutions Perform in Contact Centers
Automation

Key Tasks Intelligent Conversation Automation Solutions Perform in Contact Centers | Market Insights™

by StaffWriter