Divya Baweja

Divya Baweja is a Practice Director on the Business Process Services team and manages Everest Group’s Customer Experience Management (CXM) outsourcing offerings. Leveraging her significant consulting and research experience, she has advised many clients on CX transformation, operations and service delivery, digital CXM, KPI benchmarking, opportunity assessment, go-to-market strategy, and competitor and account intelligence.

She has authored thought leadership pieces on areas such as next-gen analytics, metaverse, and gen AI for the firm, and also drives industry reports across the CXM space. Prior to joining Everest Group, Divya worked as an Associate with Deloitte USI. She holds a master’s degree in business administration from T.A. Pai Management Institute (TAPMI), and a bachelor’s degree in economics from Delhi University.