Research

Mustafa Pitolwala

Practice Director

Mustafa is a Practice Director at Everest Group, focusing on the human resources (HR) outsourcing space. He specializes in HR and marketing services, with expertise in outsourcing models, digital solutions, and employee and customer experience initiatives.

Leveraging his extensive consulting and research expertise, Mustafa supports global service providers and enterprises in making strategic decisions, including merger and acquisition support, account and competitor strategy, go-to-market strategy, and delivery optimization.

Mustafa has authored numerous industry reports on HR and marketing services and contributes thought leadership across these areas for the firm.

He holds a master’s degree from Symbiosis Centre for Management and Human Resource Development (SCMHRD), Pune, and a bachelor’s degree in engineering from Gujarat Technological University.

Expertise
- HR and marketing services
- Operations and service delivery
- Market assessment, value proposition analysis, and brand positioning
- M&A support, account and competitor strategy, go-to-market planning, and service delivery optimization
Education
- Master’s degree – Symbiosis Centre for Management and Human Resource Development (SCMHRD), Pune
- Bachelor’s degree in engineering – Gujarat Technological University