Research

Prabhneet Kaur

Practice Director

Prabhneet Kaur is a Practice Director at Everest Group, specializing digital workplace and IT service management. With nearly seven years of experience, she has developed deep expertise in delivering strategic insights and actionable recommendations, helping organizations navigate the evolving intersection of workplace, work, and workforce.

In her role, Prabhneet leads flagship research assessments, providing comprehensive market analysis, evaluating vendor and provider capabilities, and identifying emerging technology trends. She works closely with clients to refine their digital workplace strategies, enhance IT service delivery, and drive operational excellence.

Before joining Everest Group, Prabhneet was part of the Digital Workplace business unity at HCLTech, where she played a pivotal role in empowering marquee clients through strategic solutioning and leading impactful workplace transformation initiatives.

Prabhneet holds a post-graduate diploma in management (PGDM) from the International Management Institute, New Delhi.

  • Expertise

    • Digital workplace
      • Employee experience management
      • As-a-service models
      • Product-led operating model
      • Copilots
      • Gen AI in the workplace
    • IT service management
    • Service integration and management (SIAM)
  • Education

    • Post-graduate diploma in management – International Management Institute, New Delhi

Prabhneet's blog posts