Enterprise Automation Playbook 2022

Following the pandemic, organizations have realized the need to evolve into digital-first businesses to remain competitive, agile, and resilient. They can achieve this transformation by adopting Intelligent Automation (IA), a combination of technologies such as Robotic Process Automation (RPA), Intelligent Document Processing (IDP), process mining, task mining, process orchestration, and conversational Artificial Intelligence (AI).

This Playbook taps into various frameworks, such as Everest Group’s Pinnacle Model™ and Capability Maturity Model (CMM), to empower enterprises to adopt, expand, and scale their automation journeys. It also evaluates Pinnacle Enterprises’ winning strategies to build IA capabilities and generate superior business impact and outlines a framework for enterprises to develop the business case for IA adoption.