Our practical research and problem-solving approach shapes clear decisions
We Help Our Members Make Better Decisions
Practical, forward-looking research
Problem-solving approach
Consideration of client-specific business problems
Commitment to "you getting it right"
Featured memberships
Outsourcing Excellence
From providers to locations, pricing to risk, sourcing and vendor management leaders get a complete view of the services outsourcing market delivered through a combination of analyst interactions, assessments, data sources, and published reports.
Our GBS / shared services research explores how GBS / shared services / GICs are evolving to build strategic capabilities to deliver business outcomes across multiple key dimensions and intersections.
Our talent excellence membership offers holistic coverage and deep industry context, addressing key aspects of talent research, including workforce trends and talent acquisition strategy .
Our CX Excellence membership offers complete coverage and deep industry context, addressing key aspects of customer experience research, including customer experience delivery and CXM strategy.
